The Chameleon Promise

Chameleon Art Products uses only the highest quality components and materials. We are dedicated to ensuring that our Chameleon Community receives art products that are built to last and provide a superior performance. The Chameleon Lifetime Guarantee covers all molded components for the lifetime of the pen. Any pen determined by Chameleon to be defective - either in materials or workmanship - will be replaced free of charge including postage. A proof of purchase and postage will need to be provided. The Lifetime of Chameleon Products is based on a realistic timeline and refers specifically to the lifespan of the components. As all parts and materials degrade over time, the term lifespan relates to how much use a product gets and how well it has been cared for,  not its age. An issue with workmanship relates to product manufacturing and whether or not the end product deviates from the Chameleon design.

The Chameleon Commitment does not cover items damaged due to improper handling or care. Chameleon will not replace components as a result of fair wear and tear. The lifetime warranty does not include coverage for consumable parts such as ink or nibs. Chameleon will not replace components due to an accident or components that are lost and/or stolen, i.e. caps.

Does my product issue qualify for Chameleon Lifetime Guarantee?

Our warranty covers Chameleon products that legitimately fail due to a manufacturing defect. Please use your judgement when you assess whether your item is likely to fall under the guarantee. We will not cover items that fail due to fair wear and tear and will not refund postage and packaging for sending the item to us. We will, however, return the item back to you.

If you are unsure, please contact us before returning your product.

At Chameleon, the happiness of our Creative Community is paramount to what we are trying to achieve. We put our heart and soul into our products, and strive to bring you the best possible quality and service. In fact, we are so confident that you will love what you can achieve with our product, we stand by that claim with the Chameleon Promise. If you are not 100% satisfied, we give you 14 days from receipt to return the product to us**. To organize this return, you must contact us and a member of our team will then help you with the returns process as listed in the Returns Policy.

To find out why our Chameleon Creative Community is so special, head to our Creative Community page. 

*PLEASE NOTE: The Chameleon Money Back Guarantee is only for product purchased directly from Chameleon. If your product was purchased from another retailer, your return must be handled through that seller according to their return policy.

**PLEASE NOTE: The customer is responsible for return shipping costs, and the shipment must be sent via tracked mail.