Chameleon Art Products uses only the highest quality components and materials. We are dedicated to ensuring that our Chameleon Community receives art products that are built to last and provide a superior performance. The Chameleon Lifetime Guarantee covers all molded components for the lifetime of the pen. Any pen determined by Chameleon to be defective - either in materials or workmanship - will be replaced free of charge including postage. A proof of purchase and postage will need to be provided. The Lifetime of Chameleon Products is based on a realistic timeline and refers specifically to the lifespan of the components. As all parts and materials degrade over time, the term lifespan relates to how much use a product gets and how well it has been cared for, not its age. An issue with workmanship relates to product manufacturing and whether or not the end product deviates from the Chameleon design.
The Chameleon Commitment does not cover items damaged due to improper handling or care. Chameleon will not replace components as a result of fair wear and tear. The lifetime warranty does not include coverage for consumable parts such as ink or nibs. Chameleon will not replace components due to an accident or components that are lost and/or stolen, i.e. caps.
Does my product issue qualify for Chameleon Lifetime Guarantee?
Our warranty covers Chameleon products that legitimately fail due to a manufacturing defect. Please use your judgement when you assess whether your item is likely to fall under the guarantee. We will not cover items that fail due to fair wear and tear and will not refund postage and packaging for sending the item to us. We will, however, return the item back to you.
If you are unsure, please contact us before returning your product.